Accessibility Policy

Effective Date: April 29th, 2026

Our Commitment

Certified Express, Inc. (“CEI,” “we,” “our,” or “us”) is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to provide an inclusive and user-friendly experience for everyone who visits our website.

As a family-owned logistics company based in Neosho, Missouri , we value accessibility as part of our broader commitment to serving our employees, customers, and community.

Accessibility Standards

We aim to conform, where reasonably possible, to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which provide a widely accepted framework for improving web accessibility.

These guidelines help ensure that our website is:

  • Perceivable – Information is presented in ways users can recognize
  • Operable – Navigation and functionality are usable for all
  • Understandable – Content is clear and predictable
  • Robust – Compatible with assistive technologies

Ongoing Efforts

Accessibility is an ongoing effort, and we are continuously working to improve the usability of our website. Our efforts may include:

  • Regular reviews of website accessibility
  • Updates to improve compatibility with screen readers and assistive technologies
  • Enhancements to navigation, contrast, and readability
  • Training and awareness for team members responsible for digital content

Third-Party Content

Some areas of our website may include third-party tools or content that we do not control. While we encourage vendors to provide accessible content, we cannot guarantee full accessibility of third-party elements.

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you experience any barriers or need assistance accessing any part of our site, please contact us:

When contacting us, please include details about the issue you encountered and the page or feature involved. We will make reasonable efforts to address your concerns promptly.

Alternative Access

If you are unable to access any content or service on our website, we will work with you to provide the information or service through an alternative method.

Policy Updates

We may update this Accessibility Policy from time to time to reflect improvements or changes in legal requirements, standards, or our practices.